In accordance with Law n.144 / 2015, of September 8, 2015, we have disclosed all the Entities for Alternative Dispute Resolution that can be contacted in case of conflict, in the purchase of a product or service referenced in this website.
It should be noted that, when necessary, this solution compared to the judicial procedure is usually faster, less protocolary and less costly.
In this way, if you are dissatisfied and want to expose your situation you can do so by contacting an Alternative Dispute Resolution Entity.
In the event of a dispute, the consumer may use the following Arbitration Centers:
National Center for Consumer Conflict Information and Arbitration (CNIACC) with an electronic website at www.arbitragemdeconsumo.org;
Information Center and Arbitration of Vale do Ave (CIAVE) - Guimarães, with an electronic site at www.triave.pt;
Center for Information, Mediation and Consumer Arbitration of the Algarve (CIMAAL), with an electronic website at www.consumidoronline.pt;
Information and Arbitration Center of the Cávado Valley (CIAB) - Braga, with an electronic website: www.ciab.pt;
Center for Arbitration of Consumer Conflicts in the Autonomous Region of Madeira (CACRAM), with an electronic website at www.srrh.gov-madeira.pt/Default.aspx?alias=www.srrh.gov-madeira.pt/cacc;
Center of Arbitration of Conflicts of Consumption of Lisbon (CACCL), with electronic site in www.centroarbitragemlisboa.pt;
Center of Arbitration of Conflicts of Consumption of the District of Coimbra (CACCDC), with electronic site in www.centrodearbitragemdecoimbra.com;
Center for Consumption and Arbitrage Information of Porto (CICAP), with an electronic website at www.cicap.pt.